thevaliantx wrote:They EASILY could have noted on their site, being that it's close to Christmas, that the 3-day-shipping would not actually have the order in the customer's hands in 3 days. 3 BUSINESS days, maybe.
I don't know what type of rock you are living under, but UPS shipping facilities do not operate on non-business days and never have operated on non-business days. Neither do USPS. If you are angry about the misleading name for UPS "3 Day Select" shipping, take it up with UPS, because they are the ones who came up with it, not Airsoft GI. Whoever the Airsoft GI rep was, she was correct in that it's not Airsoft GI's fault that UPS uses a vague term to advertise express shipping, because it's universally known that they do not ship on weekends or holidays.
FedEx is the only other big parcel delivery company (excluding DHL since they are less popular in the States) that will deliver on Saturdays. They will deliver packages from the local depot to doorstep, but their processing facilities do not operate. Sure, Airsoft GI could offer this as an alternative, however, it's very unlikely that it would get to your doorstep any sooner unless it were shipped on a Thursday or early Friday with overnight delivery, which is costly. Even then, I believe there is some fine print regarding no guarantee or arrival.
You were clearly in the wrong for assuming that UPS would ship a 3-day package in 1.5 business days, and then blaming the vagueness of UPS' marketing strategy on Airsoft GI.
thevaliantx wrote:'Common sense' says that if a user is shopping for a specific type of weapon, that you show all things that you sell that are compatible with that particular item. That would be a basic feature. If they really wanted to wow the seller they could 'upsell' particular accessories and components under the guise of 'suggested upgrade'..
Well, the thing about airsoft is that there are several different systems in which airsoft guns operate, as well as external features mimicking real firearms that can be changed out. Some airsoft guns have thousands of compatible parts, whereas some it's difficult to tell which parts are compatible because they produce off-spec guns that look similar to other ones. For the latter, most of the time, it's the players themselves who figure it out through experimentation which parts work with which systems. There are also proprietary systems, which have no accessories. Again, it's not Airsoft GI's fault the industry is this way. Almost every manufacturer is situated in China, Hong Kong, Taiwan, and Japan, which means little-to-no customer support from these manufacturers to folks living in the United States. Just like real firearms, external accessories in airsoft are generally universal if you have the correct mounting hardware, and they are also preferential to the user. Airsoft is a difficult hobby to understand, and it really requires a lot of technical prowess and experience to figure out what can be purchased and used to benefit the player.
If I could explain this in simpler terms, airsoft is like if there were 50 different auto manufacturers who all produced a car called a Corvette. Each manufacturer produces 10 different kinds of Corvettes, bringing the total to 500 different Corvettes on the market. They all look similar, but some are better quality and some have different dimensions and some have different external parts. To propel it, some use internal combustion engines and some use electric motors. When you open up the hood, some are the same, some are off-spec, and some have proprietary parts. You can buy Corvette parts, but not all will fit every car. There are also a lot of parts for certain kinds of Corvettes. Then there are 25 different manufacturers that produce an F-150. Each manufacturer makes 5 different F-150s etc. etc. etc.....
If I'm not mistaken, on the same page of nearly any replica gun sold by Airsoft GI, there is a tab where you can also add suggested merchandise like an extra battery, ammunition, a charger, etc. which are basic needs for a new player that are almost completely universal.
If you would like some guidance about the hobby for your son, I highly recommend directing him or yourself toward a forum where players can answer just about any technical question. Or go to the field and ask around. Otherwise, you will be completely lost if you go at it alone.